{"id":4041,"date":"2021-10-04T00:53:33","date_gmt":"2021-10-04T00:53:33","guid":{"rendered":"http:\/\/172.18.100.189\/?page_id=4041"},"modified":"2021-10-04T01:33:15","modified_gmt":"2021-10-04T01:33:15","slug":"andromeda","status":"publish","type":"page","link":"https:\/\/btgpr.com\/index.php\/andromeda\/","title":{"rendered":"Andromeda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4041\" class=\"elementor elementor-4041\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-555f2a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"555f2a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e0abc96\" data-id=\"e0abc96\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0b0648 elementor-widget elementor-widget-image\" data-id=\"f0b0648\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"446\" src=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383.png\" class=\"attachment-full size-full wp-image-4045\" alt=\"\" srcset=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383.png 1920w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383-300x70.png 300w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383-1024x238.png 1024w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383-768x178.png 768w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/banner-superior-e1633309714383-1536x357.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d67bc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d67bc1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c4725d1\" data-id=\"c4725d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fc4db4 elementor-widget elementor-widget-text-editor\" data-id=\"7fc4db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>ANDROMEDA<\/strong> is a ticket system which facilitates and organizes IT management, centralizing the information in one place. The platform helps IT staff to understand the technological difficulties that users present, allowing a responsive, controlled and agile service, thus achieving a high level of guarantees in response times.<\/p><p><strong>ANDROMEDA<\/strong> not only allows the user:<\/p><ul><li>Select between incidents or requests, you have the option to create departments to organize the requirements<\/li><li>Inform, assign and plan actions on requests, which are also assigned one or more users with different roles, such as: applicants, observers, supervisors or technicians.<\/li><li>For requests or incidents, it allows to establish the state of urgency, impact, priority and category.<\/li><li>It has a module of recurring tickets, in it you can create automatic requests and with the ease of configuring tickets so that they are created by themselves with a flow dynamics depending on the need (daily, weekly or monthly).<\/li><\/ul><p><strong>ANDROMEDA<\/strong>, in addition to managing requirements in a very organized way, has a complete inventory module to organize and control: hardware, software, among others.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e66289a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e66289a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b90df40\" data-id=\"b90df40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14ec2e9 elementor-widget elementor-widget-image\" data-id=\"14ec2e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"402\" src=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-01-e1633310483824-1024x402.png\" class=\"attachment-large size-large wp-image-4055\" alt=\"\" srcset=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-01-e1633310483824-1024x402.png 1024w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-01-e1633310483824-300x118.png 300w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-01-e1633310483824-768x302.png 768w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-01-e1633310483824.png 1220w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-048efa9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"048efa9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0c20eeb\" data-id=\"0c20eeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73d582f elementor-widget elementor-widget-text-editor\" data-id=\"73d582f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Manage large loads of information and from different departments; presents the information ordered and appropriate for the consumption of the end user, therefore <strong>ANDROMEDA<\/strong> has a fully customizable dashboard module to graphically analyze the main metrics of interest KPIs, as well as facilitates access to satisfaction surveys, average duration, average actual treatment, computer components, number of tickets assigned to each item, SLA behaviors, control and management of technical staff and many more.<\/p><p>In addition, it has a project module, a useful tool for creating projects, subprojects and project tasks, with monitoring facilities and reporting options, among which it stands out via email and different export formats. It integrates with numerous applications that can be managed by the system; at the same time integrate them with email alert systems, where they can be customized according to predefined actions.<\/p><p><strong>ANDROMEDA<\/strong> &#8230; The perfect tool for business management in one place and can become unattended, customizable, secure, reliable and much more &#8230;.<\/p><p><strong>ANDROMEDA<\/strong> Objectives:<\/p><ul><li>Management of requests.<\/li><li>Incident Management.<\/li><li>Inventory management.<\/li><li>Automated issue control.<\/li><li>Analysis of data.<\/li><li>Handling custom workflows.<\/li><li>Business organization in the execution of projects.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-571039e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"571039e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb938d6\" data-id=\"eb938d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dea81ac elementor-widget elementor-widget-image\" data-id=\"dea81ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-02-e1633311015699-1024x411.png\" class=\"attachment-large size-large wp-image-4060\" alt=\"\" srcset=\"https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-02-e1633311015699-1024x411.png 1024w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-02-e1633311015699-300x120.png 300w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-02-e1633311015699-768x308.png 768w, https:\/\/btgpr.com\/wp-content\/uploads\/2021\/10\/PANTALLAS-1-02-e1633311015699.png 1221w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7305c48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7305c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cd7438\" data-id=\"7cd7438\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7327de2 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7327de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/btgpr.com\/index.php\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ANDROMEDA is a ticket system which facilitates and organizes IT management, centralizing the information in one place. The platform helps IT staff to understand the technological difficulties that users present, allowing a responsive, controlled and agile service, thus achieving a high level of guarantees in response times. ANDROMEDA not only allows the user: Select between [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4041","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Andromeda - Business Technology Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/btgpr.com\/index.php\/andromeda\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Andromeda - Business Technology Group\" \/>\n<meta property=\"og:description\" content=\"ANDROMEDA is a ticket system which facilitates and organizes IT management, centralizing the information in one place. 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