Manage large loads of information and from different departments; presents the information ordered and appropriate for the consumption of the end user, therefore ANDROMEDA has a fully customizable dashboard module to graphically analyze the main metrics of interest KPIs, as well as facilitates access to satisfaction surveys, average duration, average actual treatment, computer components, number of tickets assigned to each item, SLA behaviors, control and management of technical staff and many more.
In addition, it has a project module, a useful tool for creating projects, subprojects and project tasks, with monitoring facilities and reporting options, among which it stands out via email and different export formats. It integrates with numerous applications that can be managed by the system; at the same time integrate them with email alert systems, where they can be customized according to predefined actions.
ANDROMEDA … The perfect tool for business management in one place and can become unattended, customizable, secure, reliable and much more ….
ANDROMEDA Objectives:
- Management of requests.
- Incident Management.
- Inventory management.
- Automated issue control.
- Analysis of data.
- Handling custom workflows.
- Business organization in the execution of projects.